Theme 34: Empathy

Дизайн состоит из эмпатии, как человек из воды

We didn't go there because we thought we were going to solve anything, we didn't go to feel good about ourselves. We went to help people amplify their voices, we wanted to acknowledge their lived experience without judgement and we wanted to stand in solidarity and say; "Yeah! You know what, you're right, this isn't fair, this shouldn't be happening and I'm going to be here with you."- that's Empathy.

The safe thing to do would have been to stay sympathetic, to just keep the bumper sticker and a donation and call it a day. But there was no depth to that and this felt to important to stand on the sidelines for. I didn't know what I was going to do but I started to think of ideas.

Approaching something through art has the advantage of being disarming, it changes the narrative and it can change your perspective. We have this advantage for anyone who works in a creative field or considers themselves creative or has a brain, we have these opportunities to creative approach this.

When we're looking at empathy and sympathy, we have to ask ourselves, is this self-preservation or self protection? And you have to be really honest if you want to answer that question.

But we also need it on a global scale. Connection is needed for a peaceful society. We live in this world with all kinds of religious, ethnic, social differences and in order to bridge that gap we have to start to feel what it feels like to be somebody else, somebody who's completely different from us.

Social media isn't designed for impact response, all the tools available are sympathetic and hallow.

Social media offers us opportunities to connect in a way that we wouldn't because we never met these people in our lives.

Connection feeds a meaningful existence. As humans, we need that connection. Loving someone and being loved, caring for someone and being cared for, having someone share your pain and sharing their's. Taking that risk makes us better friends, better parents neighbors, better people.

If empathy is so hard why can't we just be sympathetic and call it a day?

It requires a certain honesty you have to have within yourself. That honesty and vulnerability, that's what brings us together, that's important.

Empathy on the other hand is hard. This means you have to feel something with someone. That means you have to feel sadness and heartache and loss, and disappointment. A sense of failure and loneliness. And that's hard.

It keeps you safe, it let's you think you're doing something without actually having to do something.

Sympathy doesn't require real connection. In fact, it keeps you at a distance- a safe distance.

Deliberate, compassionate, empathic listening, the kind that happens when we let go of our right to be right, when we let go of our judgements - it can change the world.

Poor white folks look just like poor black folks, there is no difference, they're poor.

Empathy is about knowing and being known.

You don't have to look at technology for inspiration for technology projects. Look at all of the other people who are making unusual connections, take the best of that, and say, 'can we replicate some of that but can technology be completely invisible in the process?'

You really have to focus on people. You have to understand what motivates them, otherwise if you lock yourself in a lab, create something that you think is going to change the world and then you bring it out into the real world, everyone will be terrified, anxious, and afraid.

Welfare is a state of mind, not just an economic condition.

The goal is not to train artists, the goal is to use the arts as a strategy to educate the kids.

Don't judge the book by its cover, you never know, in what form, your next leader is going to show up.

If you treat people like world-class citizens, they act like world-class citizens.

I believe people are born into the world as assets, not liabilities.

Don't give up on the poor kids because they might end up as a commencement speaker.

When I create from a place of empathy that is my way of trying to create work that matters.

It's a process to go from 'I'm doing this' to 'I'm doing that' and we need to be compassionate, empathetic, to ourselves that are on this journey of getting better.

Empathy asks the question. Ego screams for an answer.

La empatía es importante porque nos hace ser vulnerables"

By the time you got here you saw hundreds of messages. And if that weren't enough, we continue to seek out more messages. We look to media and we look to entertainment. And what do we find there, what do we receive from this entertainment? We receive a lot of masks.

Number 1: Keep your process human-centered. So, remember empathy. Remove judgement and prior assumptions and truly listen.

Empathy has given me much more perspective on pain.

At that point I became a global citizen. 'Why India?' is always the question that I get. Why not India? We're all humans and it's important to work together to fight for each other, and fight for each other's human rights.

[Empathy] does seem to strike a lot of intimidation in people, but I want to share that empathy is not about tears or matching someone's feelings. It's about supporting each other; at the core, empathy is a choice.

The way we think about empathy is that empathy is really meaning just with—do it with somebody. . . . We talk a lot about what is it like to feel with, be with, sit with, laugh with, cry with, and how can we bring that into our work.

When you prioritize something, you’re inherently deprioritizing everything else.

Sometimes software starts to feel like a person, and a pretty mean one. And I’m sure that that was not anybody’s intent.

Everyone has something invisible that we’re dealing with and every single time we interact with someone we are seeing one sliver of that person’s life. And we are getting feedback from all the rest of their life underneath that sliver.

When I feel your pain, I want to do something. I want to do something to help, I want to do something to fix.

Working across any sort of boundaries actually makes us immediately more vulnerable.

Whatever you’re doing, whoever you’re talking to, if you’re building a relationship, you should be sitting knee to knee.

La empatía no conoce de prejuicios

El objetivo de ser profesional y ser empático no es resolver el conflicto rápidamente y pasar al siguiente conflicto, es generar una relación edificante *para siempre*.

[La Empatía] te saca de ese lugar de "Yo quiero…" a "Él necesita…"

Deliberate, empathic, wonderful listening doesn't just change the person that is listened to; it changes the listener.

When we can speak out loud, without interruption or judgement, it's like you get to hear your own heart.

Social engagement has created conditions for social estrangement.

The best listening – the kind that changes us and other people – happens when we suspend our beliefs about what's right so that we can actually hear the stuff that being right keeps us from hearing.

The best listening happens when we suspend our right to be right.

I hate learning and growing. My friends and I say that life is a series of AFGOs – Another F*@#ing Growth Opportunity.

Listening – real, deliberate listening – is the bedrock of empathy.

Empathy is the ability to step outside of yourself and actually inhabit someone else's life.

It was those words of 'I believe in you' that changed my life.

I turned in my first article, and it came back with nothing but red marks from my editor. . .and I learned that every failure was knowledge.

Todo este tema de diseño y generación de proyectos, no es otra cosa más que ponernos al servicio de las personas

Olvidarnos de nosotros para empezar a pensar en los demas

Yo llevo algo y el otro trae algo. Pero para que eso en el medio se transforme y se convierta en algo más hay que SOLTAR lo que yo traje

Todo es transformable a partir del encuentro con el otro

Hay que soltar también, porque si yo no suelto, voy a querer imponer mi idea

La escucha quiere decir encontrarse realmente con el otro

La empatía tiene algo que ver con lo que nos pasa, con lo que nos mueve y con lo que nos conmueve

Be fine with being naive, be okay with asking about everything.

The telepathy servers are not working right now.

Correlation is not causation. You can't find out what's going on until you ask "why?"

But how is it fair that within these walls, I treat you as an equal, and when you get out, I treat you as a mistake.

If something is beautiful people perceive it to be easy to use, they are more forgiving of things that are going wrong.

Beauty evokes emotion.

Give people the things at the point when they need it.

This is the problem, we take our past experiences and apply them to new situations.

Es muy heavy estar metido jugando y pasar miedo

El espacio de seguridad convencional que todos tenemos delante de una pantalla, se ha acabado.

Esta tocando para mi

Trust breeds magic.

Dentro del problema, hay un gran maestro

Empatía es escuchar, detectar la necesidad y tomar acción -Gabriel Reyes

You can't teach empathy. It's not about teaching empathy; it's about providing the space to build empathy.

You can impress people from a distance but you can only connect with people up close.

Empathy is, in some way, by invitation only. You can't break and enter into someone's feelings. You can't bust their emotional door down. Someone has to open it for you.

The basis of empathy is listening, there is no story or relation without listening.

Is it possible to establish an empathic relationship without authenticity?

How do we move beyond courteous hospitality to courageous inclusivity?

Empathy flattens oppressive paradigms.

Design for the spectrum and not the mean.

We all speak a different language.

The point isn't to erase differences... rather it's to lay a vertical hierarchy on its side.

This is Empathy - making ourselves vulnerable alongside others during their moments of vulnerability.

This led me to a desire not to live a life of art, but to rather artfully live.

Design has evolved to be about value, and I think that value is actually driven by empathy.