Discipline is a part of the creative process.
Transparency is being seen through; it's also being understood. If you can create a pane of glass that people can cast a light through and there are no shadows, that's transparency.
I spent two years writing poems that were the opposite of transparency. I wanted so badly to tell somebody something that would uplift them or make them feel good or make them feel better or inspire them in some way, and all I was doing was being a phony.
The reason I opened with that poem was because that was the first time, as a writer, that I was being honest. It was the first time that I actually felt myself come out of a poem.
What I learned about conflict is that it's mostly about a mindset, and explicitly practicing conflict actually makes it bearable, and embracing it allowed me to take control of it.
Inserting conflict into these conversations and inserting these different opinions about what is right into a conversation can be more about learning as much as possible rather than motivated by winning the argument.
When you're designing to learn, it's important to present your customers with as many differentiated or opposing solutions as possible. The more clear those differences are, the stronger a response and a clearer response you can actually elicit from your customers.
Seeking out feedback from people is a sign of respect. You wouldn't want to hear what your enemy had to say unless you at least respected their opinion on some level.
Being comfortable with debate is actually one of the best ways that you can start to vet the strengths and weaknesses of your own ideas.
Once you know what you're fighting for, it's really important that you are able to express it well.
Agitating the creative process with a bit of thoughtful and conscientious conflict is actually very, very beneficial and it facilitates and encourages richer conversations to happen, not just with your peers, but with yourself.
I've been working at Netflix and Spotify where data is really embraced. And sometimes data and design are seen as opposing forces, things that are different from each other. But what I've actually found working at the intersection of these two worlds has actually helped to push my creative process forward.
When I became a manager, I came to find that engaging in conflict would have to become a natural part of my job and necessary.
Even if I have a great relationship with someone, the first time I think about having to approach them with some kind of potential conflict, I have a physical reaction, like someone is grabbing your stomach and simultaneously punching you in the heart.
Joy comes not from comparison, but from advancement.
By the time you got here you saw hundreds of messages. And if that weren't enough, we continue to seek out more messages. We look to media and we look to entertainment. And what do we find there, what do we receive from this entertainment? We receive a lot of masks.
Number 1: Keep your process human-centered. So, remember empathy. Remove judgement and prior assumptions and truly listen.
Empathy has given me much more perspective on pain.
At that point I became a global citizen. 'Why India?' is always the question that I get. Why not India? We're all humans and it's important to work together to fight for each other, and fight for each other's human rights.
[Empathy] does seem to strike a lot of intimidation in people, but I want to share that empathy is not about tears or matching someone's feelings. It's about supporting each other; at the core, empathy is a choice.
The way we think about empathy is that empathy is really meaning just with—do it with somebody. . . . We talk a lot about what is it like to feel with, be with, sit with, laugh with, cry with, and how can we bring that into our work.
If you are a humble leader that promotes collaborations and inclusion, people are going to feel part of the team and will want to support the rest of the team members.
I believe that the heart of any entrepreneurial venture is not the idea of the problem we want to solve per se, it´s the team that is being built, and how that team can become a leader together.
If I don´t see other people´s diversity and accept their points of view I won´t be able to make progress and enrich what I´m proposing.
Humility, It´s exposing myself like I´m doing here, and accepting that I don´t know everything.
The joy comes, not from comparison; but from advancement.