About the speaker

Bronwyn is a leader, design consultant and service design expert with a proven record of solving complex problems for both businesses and users.

As the head of Fjord Australia, Bronwyn works with clients to transform their businesses to be digital-led and customer-centred.

With 14 years experience helping clients in the broadcast, search, telecoms, retail, airline, banking and consumer electronics industries, she is adept at customer experience, developing relationships, leading teams and delivering user and business-centred service design solutions.

Bronwyn is passionate about using creativity and design thinking to reframe big, fuzzy problems, be that for an individual, a business or society. She loves using design to create beautiful, coherent brand experiences across multiple touchpoints.

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