One moment forged my professional purpose and personal outlook. It is a simple story (that’s unacceptably common).

Here it is: I faced a nasty problem, forced on me by another person. The help I needed — connection and communication — wasn’t there. That turbocharged the challenge.

Like all conflicts though, opportunity and transformation were spliced into the incident’s DNA. It’s spliced into me too.

That’s why Fortune 500 companies like Baker Hughes, IBM and Shell Oil, as well as global companies like Novo Nordisk and OMV-Petrom and others including Blackbaud, ICANN, and Fidelity Investments turn to me when they want to innovate their process and humanize their organizations.

My work clarifies intentions, perspectives and messages, helping those I’m with to realize what they most need to say, to feel or to do. We don’t chase happy. Together we forge better.

It’s great work that I’ve been honored to do for 25 years since co-founding Pacifica Human Communications, LLC..

And it all emerges from that first challenge, that crisis and what it taught me about getting good out of bad.

That’s what I mean when I say conflict benefit. It is not a just a tag line or my domain name. It’s my story.

I think your story relates. Do you? Shall we find out…