How To Design Change With Empathy
Number 1: Keep your process human-centered. So, remember empathy. Remove judgement and prior assumptions and truly listen.
Empathy has given me much more perspective on pain.
At that point I became a global citizen. 'Why India?' is always the question that I get. Why not India? We're all humans and it's important to work together to fight for each other, and fight for each other's human rights.
[Empathy] does seem to strike a lot of intimidation in people, but I want to share that empathy is not about tears or matching someone's feelings. It's about supporting each other; at the core, empathy is a choice.