How To Design Change With Empathy
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At that point I became a global citizen. 'Why India?' is always the question that I get. Why not India? We're all humans and it's important to work together to fight for each other, and fight for each other's human rights.
Empathy has given me much more perspective on pain.
[Empathy] does seem to strike a lot of intimidation in people, but I want to share that empathy is not about tears or matching someone's feelings. It's about supporting each other; at the core, empathy is a choice.
Number 1: Keep your process human-centered. So, remember empathy. Remove judgement and prior assumptions and truly listen.