What is innovation?

Originally written for my Fast Company blog, I wrote this script after a meeting with a client who was noticing things needing correction and frustrated that employees were not seeing, and addressing, the same things.

I responded stating it’s not a flaw of his seeing things and wanting to improve them that was the problem. The actual problem was why his employees didn’t see those details.

Thanks to Rafa Galeano for the animation.

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