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How to Respond to Insensitive Comments in 3 Easy Steps

Overview 363 Lovely Attendees
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Your Host

Patty Bates-Ballard

CEO at WordSmooth.

Dallas

Patty Bates-Ballard is a speaker, educator, mediator, and writer who helps teams communicate effectively across differences. Author of the books ACE-ing Conflict and Judgment or Joy?, she is CEO of WordSmooth and developer of the Harvest Respect program. Patty’s Harvest Respect program supports school districts, police departments, corporations, governmental agencies, and nonprofit organizations to communicate effectively across differences so they can better fulfill their missions. A volunteer for the African American Museum of Dallas and Dallas CORE and a member of National Association for Community Mediation, Patty received BA degrees in Psychology and Philosophy/Religion from Austin College. She is the mother of two sons, Kory and Kaden, who inspire her daily.

About this FieldTrip

Have you ever struggled to respond to an insensitive comment about race, gender, sexual orientation, religion, and other identity? No judgment! Most of us aren’t very skilled at responding to insensitive comments. The natural tendency is either to shoot back defensively or hem and haw awkwardly to avoid damaging the relationship.

But there’s another way! We’ll learn a powerful 3-step system called ACE: Ask, Clarify, Express. Then we’ll practice the ACE steps with at least two scenarios to deepen the learning.

Going forward, as you begin implementing the system to respond to insensitive comments in your life, you’ll find you’re not only NOT damaging relationships, but deepening relationships.

Please note: This FieldTrip is HIGHLY Interactive and includes mandatory Breakout Rooms. If you are not up for meeting and chatting with new folks, it will not be the right FieldTrip for you!


Agenda

  • Explore the power of insensitive comments.

  • Recognize your power to respond effectively.

  • Learn the ACE system: ASK, CLARIFY, EXPRESS.

  • Practice using the ACE system with two scenarios.

  • Ask questions to deepen your understanding.


What to know or bring

  • Please bring the handout provided and a pen or be prepared to type your answers into the document.


What to expect

Immersive experience!

Participants engage in activities where they're part of the action, such as music events, sound baths, co-working sessions, or movement classes.

Mandatory breakout rooms!

This FieldTrip is HIGHLY interactive and includes mandatory Breakout Rooms. If you are not up for meeting and chatting with new folks, it will not be the right FieldTrip for you!

It will be recorded!

The recording will be shared within 24 hours in the follow up email for a 4-day window, and available at the top of this page. Make sure to register for access!

Learn more about FieldTrips

Patty head shot amy orchard aria 1
Your Host

Patty Bates-Ballard

CEO at WordSmooth.

Dallas

About Patty Bates-Ballard

Patty Bates-Ballard is a speaker, educator, mediator, and writer who helps teams communicate effectively across differences. Author of the books ACE-ing Conflict and Judgment or Joy?, she is CEO of WordSmooth and developer of the Harvest Respect program. Patty’s Harvest Respect program supports school districts, police departments, corporations, governmental agencies, and nonprofit organizations to communicate effectively across differences so they can better fulfill their missions. A volunteer for the African American Museum of Dallas and Dallas CORE and a member of National Association for Community Mediation, Patty received BA degrees in Psychology and Philosophy/Religion from Austin College. She is the mother of two sons, Kory and Kaden, who inspire her daily.


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How to make the most of FieldTrips

The FieldTrips experience is defined not only by what the host has to share, but also by how we show up individually and collectively. The way we show up impacts our capacity to be moved, inspired, and activated.

Show up fully

Get ready to be immersed! Engage with smiles, nods, waves, emojis. Share in the chat. Get cozy. Turn off notifications. Sip your favorite beverage.

Stay curious

Wear your beginner’s hat. Go with the flow. Welcome the stumbles and fumbles. Congratulate yourself for trying. Keep going! 

Celebrate your host

Our hosts are members of the CreativeMornings community—just like you! Everyone comes to this with different backgrounds—a lot of our hosts have never done anything like this before! And we love that! Cheer them on when something goes awry and when it goes perfectly.

Support each other

We’re all figuring things out in real time. Celebrate, rather than critique emerging ideas. Cheer each other on as you try new things.  Try “Yes! And…” in conversation.

Not vibing?

It’s 100% okay when a FieldTrip does not resonate with you. Pop out quietly and try another experience later. Fill out the survey with your feedback (no dms to host or chat commentary, please.)