Creatively Inclusive: Empathy + Design

Empathy is about knowing and being known.

Whatever you’re doing, whoever you’re talking to, if you’re building a relationship, you should be sitting knee to knee.

Working across any sort of boundaries actually makes us immediately more vulnerable.

The way we think about empathy is that empathy is really meaning just with—do it with somebody. . . . We talk a lot about what is it like to feel with, be with, sit with, laugh with, cry with, and how can we bring that into our work.