Richard Anderson speaks on the need to revolution the patient experience.

Richard Anderson cites personal experience and chilling facts as he calls for transformation of the broken healthcare industry. Anderson quotes several lectures that point to doctor arrogance leading to human error, as the root of many existing problems.

About the speaker

Richard Anderson is a “user/customer experience” practice, management, and organizational strategy consultant/teacher/commentator/editor with international management, cross-organizational development, and more than 20 years of experience. Via various consulting, advisory, and employment roles, and his workshops, courses, conference programs, and more, he has helped move ‘user/customer experience’ into a position of greater influence in numerous companies, impacting a diverse assortment of products and services along the way. At CHI 2007, Richard received SIGCHI’s Lifetime Service Award for extensively facilitating and spreading the development of the field via his leadership contributions to BayCHI and to other chapters of SIGCHI around the world.

Richard has written and published numerous articles, has taught courses via UC Berkeley and UC Santa Cruz, and has spoken and conducted workshops at numerous conferences worldwide. He has worked in management roles at Yahoo!, Studio Archetype, Sapient, and Viant, and shared Editor-in-Chief duties for interactions magazine for three years with Jon Kolko.

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