What do you want the robots to do for you?
Thinking about the future of AI causes anxiety. We see its flaws and also its immense potential to improve our lives. But there is much work to be done. According to Josh Clark, a UX designer and design leader who helps organizations build products for what’s next, he shares four design principles that can improve how we build AI. The catch: it starts with us.
About the speaker
Josh Clark is a UX designer and design leader who helps organizations build products for what’s next. He is founder of Big Medium, a New York design studio specializing in future-friendly interfaces for artificial intelligence, connected devices, and responsive websites. His clients include Samsung, Time Inc, ExxonMobil, About.com, TechCrunch, Entertainment Weekly, eBay, O’Reilly Media, and many others. Josh has written several books, including Designing for Touch and Tapworthy: Designing Great iPhone Apps. He speaks around the world about what’s next for digital interfaces.
Before the internet swallowed him up, Josh was a producer of national PBS programs at Boston’s WGBH. He shared his three words of Russian with Mikhail Gorbachev, strolled the ranch with Nancy Reagan, hobnobbed with Rockefellers, and wrote trivia questions for a primetime game show. In 1996, he created the popular “Couch-to-5K” (C25K) running schedule, which has helped millions of skeptical would-be exercisers take up jogging. (His motto is the same for fitness as it is for software user experience: no pain, no pain.)
Favorite quotes from this talk See all
If we're taking all of the past data to predict the future, doesn't that mean we're going to have all of the problems of the past? — Josh Clark
We need to get people on our teams that reflect the broader community. — Josh Clark
How do we avoid building our ugly past into the future? Maybe put another way: How do we think about gathering data that reflects the future we want to build? — Josh Clark
A lot of the times we think about machine learning, algorithms, as being the work of data scientists and of engineers. . . . There is also an important role in design for all of it, for the presentation of this information. — Josh Clark
This old song that if you're free you're not the customer, you're the product. It's quickly becoming this: You are the training data. By using this system, you are giving up information to some purpose that you may not be completely aware of. — Josh Clark