Dana Chisnell discusses designing user experience for government and public in mind.
Dana Chisnell is an elections geek and UX research nerd (her words) who has trained thousands of people, including government workers to test their designs. But what she really loves is giving design literacy to the world. She’s the lead on a project to develop a series of Field Guides To Ensuring Voter Intent. The Field Guides, originally funded by a Kickstarter project, are designed to be quick, easy, and accessible help for local election officials to do the best possible design. She has won two MacArthur grants to expand the Field Guides series. She’s what you might call a “seasoned professional” who, with Jeff Rubin, wrote Handbook of Usability Testing, Second Edition. She’s design researcher at the United States Digital Service, helping teams at the U.S. Citizenship and Immigration Service and at Veterans’ Affairs create better customer experiences.